Terms of sale

Who we are

The seller is THEFULLART TCG, SOCIEDAD LIMITADA, tax ID (NIF) [NIF], registered office at [DOMICILIO SOCIAL]. [DATOS REGISTRALES]. Email: [EMAIL DE CONTACTO]. Phone: [TELÉFONO].

These terms apply to purchases made by consumers on this website. To buy you must accept them at checkout; we keep the order and you can view it in your account or through the private link in the confirmation email. The contract can be concluded in Spanish or English.

The products

• Singles: each page shows the language, the condition (from Mint to Poor: MT, NM, EX, GD, LP, PL, PO) and the finish where relevant. The condition is explained on the page itself. Photos show the actual copy unless they say “reference image”.
• Sealed product (packs, boxes and collections): new and factory sealed. Their contents are random: we don't guarantee which cards they contain.
• Accessories: new, with the features listed on their page.

Many singles are second-hand. Wear consistent with the stated condition is not a defect.

Prices

Prices are in euros and include VAT. Shipping costs depend on destination and weight, and you'll see them in the cart and at checkout before you pay.

For destinations where Spanish VAT doesn't apply (for example outside the European Union, or the Canary Islands, Ceuta and Melilla), the price is shown without VAT and import taxes or duties paid by the recipient may apply.

How to buy

• Add products to the cart and review quantities and amounts.
• At checkout, enter your email, shipping address and shipping method. You can correct any detail before paying.
• Accept these terms and pay. While you pay, we hold the units for 30 minutes.
• Once the payment is confirmed, the contract is concluded: we email you the order summary.

Payment

We accept card, Apple Pay, Google Pay, Bizum and PayPal, through Stripe. The charge is made when the order is confirmed. We don't store your card details.

Shipping and delivery

We usually pack orders within [PLAZO DE PREPARACIÓN]. Cards travel in a sleeve and rigid protector, inside a padded envelope or a box, and every shipment has a tracking number, which we email to you.

Unless another period is shown at checkout, delivery takes place within 30 calendar days of purchase at the latest. If we can't meet it, we'll let you know and you can cancel the order with a full refund.

If the parcel arrives damaged, take photos before opening it and write to us as soon as possible. The risk of loss or damage is ours until you receive the order.

Right of withdrawal

You have 14 calendar days to withdraw from the purchase without giving any reason. The period starts on the day you receive the product (or the last one, if they arrive separately).

To withdraw, use the Withdraw from the contract here button, also found in the footer of every page and in your orders. When you send it, you immediately get an email with the date and time we received it. You can also write to [EMAIL DE CONTACTO] using the model form below or any clear statement.

What you need to do: send the products back within 14 calendar days of telling us, to THEFULLART TCG, SOCIEDAD LIMITADA, [DOMICILIO SOCIAL]. The direct cost of returning them is yours.

What we do: refund everything you paid, including standard shipping (if you chose a more expensive shipping method, not the difference), within 14 calendar days of your withdrawal, to the same payment method and at no cost. We may wait until we receive the products or you show proof of having sent them.

You are liable for any loss of value caused by handling beyond what is needed to check the product. For example: opening a sealed pack or box, taking a card out of its protector and damaging it, or returning a card in worse condition than stated. In those cases we may deduct that loss of value from the refund, which can reach the full amount for opened sealed product.

Model withdrawal form (only if you don't use the button): “To THEFULLART TCG, SOCIEDAD LIMITADA, [DOMICILIO SOCIAL], [EMAIL DE CONTACTO]: I hereby give notice that I withdraw from my contract of sale of the following goods: […]. Order no.: […]. Received on: […]. Name: […]. Address: […]. Signature (only if sent on paper). Date: […].”

Guarantee

If a product doesn't match what you bought (for example, a different card, another language or a worse condition than stated, or sealed product with a broken seal), write to us: we'll repair it, replace it or refund you, as the law provides.

The legal guarantee is 3 years from delivery for new products. For second-hand products, like most singles, it is 1 year from delivery, as allowed by article 120 of the Spanish consumer protection law (TRLGDCU).

Customer service and complaints

Write to [EMAIL DE CONTACTO]: we reply as soon as possible and always within the legal deadline. Official complaint forms are available on request by email.

Dispute resolution: [ADHESIÓN A ARBITRAJE DE CONSUMO].

Governing law

These terms are governed by Spanish law. If you are a consumer, you may go to the courts of your place of residence.